Information you provide
- Contact details such as your name, email address, phone or WhatsApp number, and preferred language.
- Booking and enquiry details, including dates, guest counts, property preferences, and messages.
- Host information such as property details, pricing, availability, photographs, and any licence or verification information you choose to submit.
Information collected automatically
When you browse FALY, we may receive technical information such as device type, browser, approximate location, pages viewed, and interaction data. We use this to operate, secure, understand, and improve the platform.
How we use information
- To respond to booking requests, enquiries, reports, and support messages.
- To perform family and host safety checks and enforce our policies.
- To maintain accounts, prevent misuse, troubleshoot issues, and improve the user experience.
- To send service-related messages. We do not sell personal information to advertisers.
Sharing and retention
We share the information needed to fulfil a request with the relevant host or service provider. We may also share information with trusted service providers who help operate FALY, or when required to protect users, comply with law, or respond to a valid legal request.
We retain information only for as long as reasonably needed for the purposes described here, legal obligations, dispute resolution, and platform safety.
Your choices and contact
You may ask us to access, correct, or delete personal information where applicable, or ask questions about our handling of it. Contact support@book-faly.com and include enough detail for us to identify your request.
This information is general guidance and is not legal advice. Seek qualified professional advice for your specific situation.